Shipping Policy

Bloom Scents

Last Updated: 10/10/2026

At Bloom Scents, operated by Bloom Scents Perfumes Factory L.L.C., we aim to provide a smooth, reliable, and transparent delivery experience from the moment you place your order.

Every order is prepared and packaged with care before being handed over to our delivery partners. This Shipping Policy explains our shipping procedures, order processing, estimated delivery times, shipping charges, customs requirements, and other delivery-related matters.

1. Shipping Availability

Bloom Scents ships to selected locations and countries. Available destinations may depend on:

• Product type;

• Destination country or region;

• Courier availability;

• Customs requirements;

• Import restrictions; and

• Applicable laws and regulations.

If your country or location is not available at checkout, we may currently be unable to ship to that destination.

We may expand our delivery coverage from time to time, subject to operational and legal requirements.

2. Order Confirmation

After successfully placing an order, you will generally receive an order confirmation containing:

• Your order number;

• A summary of your purchase;

• Order details; and

• Other relevant information.

Please review your order confirmation carefully.

If any information is incorrect, including your shipping address or contact details, please contact us as soon as possible at customersupport@bloomscents.com.

We cannot guarantee that changes can be made after an order has entered the processing or dispatch stage.

3. Order Processing and Dispatch

Orders are processed as soon as reasonably practicable, subject to product availability, payment confirmation, and operational requirements.

Processing times may vary depending on:

• Order volume;

• Product availability;

• Public holidays;

• Promotions and seasonal periods; and

• Other operational circumstances.

Once your order has been processed and handed over to the relevant delivery partner, you may receive a dispatch confirmation containing tracking information, where available.

Order and tracking status updates may take time to appear after an order is placed or dispatched.

Any specific processing timeframe displayed at checkout or communicated in your order confirmation will apply, subject to applicable law.

4. Tracking Your Order

Where tracking is available, you will receive a tracking number or tracking link after your order has been dispatched.

You can use the tracking information provided by the relevant courier or delivery provider to follow your shipment.

Please note that tracking information may not update immediately after dispatch.

Updates may take additional time during:

• Weekends;

• Public holidays;

• Seasonal periods;

• Customs inspections; and

• Periods of high shipping volume.

If your tracking information has not updated for an extended period, please contact us for assistance.

5. Estimated Delivery Times

Delivery times begin after the order has been dispatched. Actual delivery times depend on the destination, courier, customs clearance, and other factors.

The following regions are provided as general guidance. Exact delivery estimates should be confirmed at checkout or with our customer service team before an order is placed.

Country / Region	Delivery Information
United Arab Emirates	Subject to local courier availability and the delivery location
GCC Countries	Subject to courier availability and any applicable customs clearance
Middle East	Subject to destination-specific courier and customs procedures
United Kingdom	Subject to international shipping and local delivery procedures
Europe	Subject to destination-specific shipping and import regulations
United States	Subject to international shipping and customs requirements
Canada	Subject to international shipping and customs clearance
Rest of the World	Availability and delivery times vary by destination

Delivery times are estimates unless a specific delivery commitment has been expressly confirmed. We will make reasonable efforts to meet communicated delivery estimates.

Delivery may take longer due to:

• Customs inspections or clearance;

• Courier delays;

• Severe weather;

• Public holidays;

• Incorrect or incomplete address information;

• Local regulatory requirements;

• Import restrictions; or

• Events outside our reasonable control.

Nothing in this section excludes any obligations or remedies that apply under mandatory consumer protection laws.

6. Shipping Charges

Shipping fees may vary depending on:

• Destination;

• Order weight;

• Package dimensions;

• Delivery method;

• Courier rates; and

• Other applicable factors.

The applicable shipping charge will be displayed at checkout before you complete your purchase.

Unless otherwise stated, shipping charges are separate from customs duties, import taxes, or other government charges imposed by the destination country.

Any shipping promotions or free-shipping offers will be subject to the conditions communicated with the relevant offer.

7. Customs Duties, Taxes, and Import Charges

Depending on the destination country, your order may be subject to:

• Customs duties;

• Import taxes;

• VAT or similar taxes;

• Customs clearance fees;

• Brokerage fees; or

• Other government or carrier charges.

Unless expressly stated at checkout or otherwise required by applicable law, these charges are generally not included in the product price or shipping fee.

Customers may be responsible for applicable charges imposed by the destination country or its customs authorities.

Bloom Scents does not control the amount or timing of customs charges imposed by foreign authorities.

Customers should review the relevant import requirements before placing an international order.

8. Refused Customs Charges

If you refuse to pay applicable customs duties, taxes, import fees, or other charges required for delivery, the shipment may be delayed, held, or returned to us.

In such circumstances, any refund will be handled in accordance with our Refund & Returns Policy and applicable law.

Depending on the circumstances and to the extent permitted by law, costs incurred in connection with a refused shipment may include:

• Return shipping charges;

• Customs charges;

• Handling fees;

• Storage fees; and

• Other reasonable delivery-related costs.

Any deductions from a refund will be assessed in accordance with applicable law.

Refund & Returns Policy: Please refer to the Refund & Returns Policy published on our website.

9. Customs Clearance and Required Information

Some destinations may require additional information or documentation for customs clearance.

This may include:

• Government-issued identification;

• Passport or identification details;

• Tax identification information;

• Customs declarations;

• Proof of purchase; or

• Other information required by local authorities or the delivery provider.

If you fail to provide information required for customs clearance, your shipment may be delayed, held, or returned.

Customers are responsible for providing accurate information and responding to legitimate customs or courier requests. Bloom Scents will provide reasonable assistance where appropriate.

Any responsibility for delays or delivery failures will be assessed in accordance with applicable law and the circumstances of the order.

10. Fragrance and Shipping Restrictions

Fragrances and certain fragrance products may be subject to transportation, import, or customs restrictions in certain countries or regions.

Some destinations may restrict or prohibit the importation of particular fragrance products or require special handling by the carrier.

If a destination is unavailable at checkout, it may be due to:

• Shipping restrictions;

• Customs regulations;

• Transportation restrictions;

• Courier limitations; or

• Other legal or operational requirements.

We reserve the right to restrict or cancel shipments to destinations where delivery is not legally or operationally possible.

If an order cannot be fulfilled because of a shipping restriction, we will communicate with the customer and arrange any applicable refund in accordance with applicable law.

If you have questions about delivery to a specific destination, please contact our customer service team before placing an order.

11. Delivery Address

Customers are responsible for providing accurate and complete delivery information.

Please ensure that the following details are correct before completing your order:

• Full name;

• Street address;

• Building or apartment details;

• City;

• Postal code, where applicable;

• Country; and

• Contact telephone number.

Incorrect or incomplete information may result in delays, failed delivery attempts, additional charges, or returned shipments.

Where additional costs arise from incorrect information supplied by the customer, responsibility for those costs will be determined in accordance with applicable law.

Please contact us promptly if you discover an error in your delivery information.

12. Failed Delivery Attempts

If a delivery attempt is unsuccessful, the courier may:

• Attempt delivery again;

• Contact you;

• Hold the shipment for collection;

• Return the shipment to the sender; or

• Apply additional charges in accordance with its terms and applicable law.

Customers should respond promptly to delivery notifications and provide any information reasonably required to complete delivery.

If a shipment is returned because delivery could not be completed, we will assess the appropriate next steps and any applicable refund or additional delivery charges in accordance with our Refund & Returns Policy and applicable law.

13. Delays and Events Outside Our Control

Delivery may be affected by circumstances beyond our reasonable control, including:

• Customs delays;

• Government actions;

• Severe weather;

• Natural disasters;

• Transportation disruptions;

• Strikes;

• Public emergencies;

• Courier disruptions;

• Incorrect customer information; or

• Other unforeseen events.

We will make reasonable efforts to assist with delivery-related issues and provide relevant updates where available.

This section does not remove any obligations or remedies that apply under mandatory consumer protection laws.

14. Damaged or Missing Shipments

If your order arrives damaged, incomplete, or appears to have been tampered with, please contact us within 48 hours of delivery, where possible, at customersupport@bloomscents.com.

Please provide:

• Your order number;

• A description of the issue;

• Photographs of the package;

• Photographs of the shipping label; and

• Photographs of the products received, where applicable.

Please retain the packaging and affected products until our customer service team advises you on the next steps, unless doing so would create a safety risk.

Please refer to our Refund & Returns Policy for further information regarding damaged, defective, incorrect, or missing items.

The 48-hour reporting request helps us investigate issues promptly and does not restrict any mandatory rights or remedies available under applicable law.

15. International Shipping

For international orders, customers should ensure that the ordered products may legally be imported into the destination country.

Different countries may have different rules regarding the importation and transportation of fragrance products.

Bloom Scents does not guarantee that every product can be imported into every country.

Customers should review applicable import requirements before placing an international order.

Where a shipment cannot be delivered due to a legal restriction, the order will be handled in accordance with applicable law and the circumstances of the shipment.

16. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in:

• Shipping providers;

• Delivery regions;

• Delivery times;

• Customs requirements;

• Shipping charges;

• Legal requirements; or

• Our business practices.

Updates will be posted on this page with a revised “Last Updated” date.

We encourage customers to review this policy before placing an order.

17. Contact Us

If you have questions regarding shipping, delivery, tracking, customs, or your order, please contact us.

Brand Name: Bloom Scents
Legal Company Name: Bloom Scents Perfumes Factory L.L.C.
Registered Address: Warehouse No. 008, Jurf Industrial 1, Ajman, United Arab Emirates
Emirate: Ajman
Country: United Arab Emirates
Customer Service Email: customersupport@bloomscents.com
Shipping Email: customersupport@bloomscents.com
Phone: +971 55 808 3658

For shipping-related inquiries, please contact:

Email: customersupport@bloomscents.com

We appreciate your trust in Bloom Scents and thank you for shopping with us.