Bloom Scents — Privacy Policy

Last Updated: 10/10/2026

Bloom Scents Perfumes Factory L.L.C., trading under the brand name Bloom Scents (“Bloom Scents,” “we,” “us,” or “our”), operates this website and online store, including all related content, features, tools, products, and services (collectively, the “Services”), to provide customers with a convenient and personalized shopping experience.

Our online store may use third-party e-commerce and technology services to help operate the Services securely and efficiently.

This Privacy Policy explains how we collect, use, process, store, and disclose your personal information when you visit, use, or make a purchase through our Services, create an account, communicate with us, or otherwise interact with Bloom Scents.

This Privacy Policy should be read together with our Terms of Service, Cookie Policy, and any other applicable policies published on our website.

In the event of any conflict between this Privacy Policy and our Terms of Service regarding the collection, use, processing, or disclosure of personal information, this Privacy Policy shall govern those matters.

By accessing or using any part of our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When we refer to “personal information,” we mean information that identifies you, relates to you, describes you, or can reasonably be linked to you or another individual.

Depending on how you interact with our Services, we may collect or process the following categories of personal information.

Contact Information

This may include:

• Full name;

• Billing address;

• Shipping address;

• Email address;

• Telephone number;

• Delivery information; and

• Other contact details you voluntarily provide.

Account Information

If you create an account, we may collect:

• Username;

• Password;

• Account details;

• Account preferences;

• Saved addresses;

• Wishlist or saved items;

• Order history; and

• Other information associated with your account.

Transaction and Purchase Information

This may include:

• Products viewed;

• Products added to cart;

• Products added to a wishlist;

• Products purchased;

• Products returned, exchanged, or cancelled;

• Order details;

• Transaction history;

• Delivery information; and

• Customer service records relating to purchases.

Payment and Financial Information

Payment information may include:

• Payment method;

• Transaction details;

• Payment confirmations;

• Billing information; and

• Other information required to process payments.

Where payment processing is handled by third-party payment providers, your payment information may be collected and processed directly by those providers in accordance with their own privacy policies.

We generally do not store complete payment card details on our own systems unless permitted and required for legitimate business purposes.

Communications

When you contact us, we may collect information you provide, including:

• Your name;

• Email address;

• Telephone number;

• Order details;

• Customer service inquiries;

• Complaints;

• Feedback;

• Reviews; and

• Other information contained in your communications with us.

Device and Technical Information

When you access our Services, we may automatically collect information such as:

• IP address;

• Browser type;

• Operating system;

• Device type;

• Device identifiers;

• Network information;

• General location information;

• Referring website or source; and

• Other technical information.

Usage Information

We may collect information about how you interact with our Services, including:

• Pages visited;

• Products viewed;

• Search activity;

• Links clicked;

• Time spent on pages;

• Browsing behavior;

• Navigation patterns; and

• Other interactions with our website.

This information may be collected using cookies and similar technologies.

2. Sources of Personal Information

We may collect personal information from the following sources.

Directly From You

You may provide information when you:

• Create an account;

• Place an order;

• Subscribe to marketing communications;

• Contact customer service;

• Submit a review;

• Complete a form;

• Participate in a promotion;

• Request information; or

• Otherwise interact with us.

Automatically Through Your Use of the Services

We may automatically collect information through cookies, pixels, tags, log files, and similar technologies.

Please see our Cookie Policy for more information.

Cookie Policy: Please refer to the Cookie Policy published on our website, where available.

From Service Providers

We may receive personal information from service providers that process information on our behalf, such as:

• Payment processors;

• Hosting providers;

• E-commerce platforms;

• Shipping and delivery providers;

• Customer service providers;

• Marketing service providers;

• Analytics providers; and

• Fraud prevention providers.

From Partners and Third Parties

We may receive information from third parties where permitted by applicable law, including business partners, advertising partners, social media platforms, and other service providers.

3. How We Use Your Personal Information

We may use personal information for the following purposes.

Providing and Managing Our Services

We may use your information to:

• Process and fulfill orders;

• Process payments;

• Arrange shipping and delivery;

• Manage customer accounts;

• Facilitate returns and exchanges;

• Provide customer support;

• Send order confirmations;

• Send delivery updates;

• Send service-related communications;

• Maintain records of transactions;

• Provide product recommendations; and

• Improve your shopping experience.

Marketing and Advertising

Where permitted by applicable law and in accordance with your preferences, we may use your information to:

• Send promotional emails;

• Send marketing messages;

• Send promotional text messages where applicable;

• Provide information about products and offers;

• Display relevant advertising;

• Measure advertising performance; and

• Personalize marketing communications.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the relevant communication or by contacting us.

Security and Fraud Prevention

We may use personal information to:

• Authenticate accounts;

• Verify transactions;

• Detect and prevent fraud;

• Detect suspicious activity;

• Protect our website and systems;

• Prevent unauthorized access;

• Investigate security incidents; and

• Protect our customers, business, and Services.

You are responsible for keeping your account credentials confidential and should not share your password with others.

Customer Communication

We may use your information to:

• Respond to inquiries;

• Provide customer service;

• Resolve complaints;

• Process requests;

• Communicate about orders;

• Provide important service notices; and

• Maintain our relationship with you.

Legal and Compliance Purposes

We may use personal information to:

• Comply with applicable laws and regulations;

• Respond to lawful requests;

• Comply with court orders or legal processes;

• Enforce our Terms of Service;

• Protect our legal rights;

• Prevent fraud or abuse; and

• Protect the rights, safety, and property of Bloom Scents, our customers, and others.

4. Disclosure of Personal Information

We may disclose personal information in the following circumstances.

Service Providers

We may share personal information with service providers that perform services on our behalf, including providers involved in:

• Website hosting;

• E-commerce operations;

• Payment processing;

• Data analytics;

• Cloud storage;

• Order fulfillment;

• Shipping and delivery;

• Customer service;

• Fraud prevention;

• Marketing;

• Advertising; and

• Information technology.

These service providers may only process personal information as necessary to provide their services to us or as otherwise permitted by law.

Marketing and Advertising Partners

Where permitted by applicable law, we may share certain information with marketing and advertising partners to help us:

• Deliver advertising;

• Measure advertising performance;

• Understand customer interests; and

• Provide relevant promotional content.

Depending on your location and applicable law, you may have rights to opt out of certain forms of targeted advertising or data sharing.

At Your Direction or With Your Consent

We may disclose information when you direct us to do so or provide your consent.

Corporate Affiliates

We may share personal information with affiliated companies within our corporate group where necessary for legitimate business purposes, service provision, administration, or legal compliance.

Business Transactions

Your personal information may be disclosed as part of a business transaction, including:

• A merger;

• Acquisition;

• Sale of assets;

• Reorganization;

• Financing;

• Bankruptcy; or

• Insolvency proceeding.

Legal and Regulatory Reasons

We may disclose personal information when reasonably necessary to:

• Comply with legal obligations;

• Respond to lawful requests;

• Comply with court orders;

• Enforce our agreements;

• Protect our rights;

• Protect the safety of individuals; or

• Investigate suspected fraud or unlawful activity.

5. E-Commerce Platform and Service Providers

Our Services may be hosted or supported by third-party e-commerce and technology providers.

Third-party e-commerce and technology providers used to operate our store may process personal information in connection with the services they provide.

Personal information you submit through our website may be transmitted to service providers located outside your country of residence.

Third-party service providers may act as independent data controllers or processors depending on the nature of the services they provide.

You should review the privacy policies of relevant third-party providers for more information about how they process personal information.

E-Commerce Platform: Our store may use third-party e-commerce and technology providers. The providers involved may vary according to the services and features used.

6. Cookies and Similar Technologies

We use cookies and similar technologies to operate, secure, analyze, and improve our Services.

Cookies may be used to:

• Remember preferences;

• Maintain shopping carts;

• Support account functionality;

• Analyze website traffic;

• Understand website usage;

• Improve website performance;

• Personalize content; and

• Support marketing and advertising activities.

For more information about our use of cookies, please review the Cookie Policy published on our website, where available.

You may be able to manage cookies through your browser settings or other available tools. Disabling certain cookies may affect the functionality of the Services.

7. Third-Party Websites and Links

Our Services may contain links to third-party websites, applications, platforms, or services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

Information you provide directly to a third party is subject to that third party's privacy policy.

We encourage you to review the privacy policies of any third-party websites or services you access.

8. Children's Privacy

Our Services are not intended for individuals who are not legally permitted to use online shopping services under applicable law.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal information in violation of applicable law, please contact us using the details provided below.

Upon receiving a valid request, we will take reasonable steps to review and address the matter in accordance with applicable legal requirements.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure.

Therefore, we cannot guarantee the absolute security of personal information.

You should avoid sending sensitive information through unsecured communication channels.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information may depend on:

• The purpose for which it was collected;

• Our ongoing business needs;

• Legal and regulatory obligations;

• Accounting and tax requirements;

• Dispute resolution;

• Fraud prevention; and

• The establishment, exercise, or defense of legal claims.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.

11. Your Rights and Choices

Depending on your location and applicable law, you may have rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you;

• Request correction of inaccurate or incomplete information;

• Request deletion of personal information where legally applicable;

• Request information about how your personal information is used;

• Request data portability where applicable;

• Object to certain processing activities;

• Request restriction of certain processing;

• Withdraw consent where processing is based on consent;

• Opt out of marketing communications; and

• Exercise other rights available under applicable law.

To unsubscribe from marketing emails, you may use the unsubscribe link included in the relevant email.

You may also contact us using the details provided in the “Contact Us” section.

We may need to verify your identity before processing certain requests.

We will handle requests in accordance with applicable law.

12. Marketing Communications

You may receive marketing communications from us where permitted by law and where you have provided consent or where another lawful basis applies.

You may opt out of promotional communications at any time by:

• Clicking the unsubscribe link in a marketing email;

• Following the instructions in a marketing message; or

• Contacting us directly.

Even if you opt out of marketing communications, we may still send non-promotional communications relating to your orders, account, transactions, security, or the operation of our Services.

13. International Data Transfers

Your personal information may be transferred to, stored in, or processed in countries outside the country in which you reside.

These countries may have data protection laws that differ from the laws of your country of residence.

Where required by applicable law, we will take reasonable steps to ensure that personal information transferred internationally receives appropriate protection.

This may include relying on recognized contractual, technical, organizational, or other legally recognized safeguards.

14. Complaints

If you have concerns about how we collect, use, or process your personal information, please contact us using the details provided below.

We will review and respond to privacy-related inquiries in accordance with applicable law.

Depending on your location, you may also have the right to lodge a complaint with the relevant data protection or regulatory authority.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our business practices;

• Our Services;

• Technology;

• Legal requirements; or

• Data protection practices.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

Your continued use of the Services after changes are posted may constitute acknowledgment of the updated Privacy Policy to the extent permitted by applicable law.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us.

Brand Name: Bloom Scents Legal Company Name: Bloom Scents Perfumes Factory L.L.C. Registered Address: Warehouse No. 008, Jurf Industrial 1, Ajman, United Arab Emirates Emirate: Ajman Country: United Arab Emirates Email: customersupport@bloomscents.com Phone: +971 55 808 3658

For privacy-related inquiries, please contact:

Email: customersupport@bloomscents.com

For the purposes of applicable data protection laws, Bloom Scents Perfumes Factory L.L.C. acts as the relevant organization responsible for the personal information processed through the Services, subject to the applicable legal framework and the nature of the processing activities involved.