Refund & Returns Policy

Bloom Scents

Last Updated: 10/10/2026

At Bloom Scents, operated by Bloom Scents Perfumes Factory L.L.C., we are committed to providing high-quality fragrance products and a reliable, transparent shopping experience.

We understand that you may occasionally need assistance with an order. This policy explains the conditions and procedures for requesting returns, refunds, replacements, and resolutions for order-related issues.

Due to the nature of fragrance products and applicable hygiene and product-safety considerations, eligibility for returns may depend on whether a product has been opened, used, damaged, or otherwise affected. Nothing in this policy limits any mandatory consumer rights or remedies available under applicable laws of the United Arab Emirates (UAE).

1. Returns After Delivery

Bloom Scents accepts return requests for eligible products within 7 days from the date of delivery, subject to the conditions outlined in this policy and applicable law.

To qualify for a standard return, the product should generally be:

• Unopened and unused.

• In its original packaging, including any seals, where applicable.

• In its original, undamaged condition.

• Accompanied by valid proof of purchase or order confirmation.

To initiate a return, please contact our customer service team at customersupport@bloomscents.com before sending any product back.

Our team will review your request and provide return instructions where applicable.

Important Information

• Opened or used fragrances may not qualify for a standard return due to hygiene and product-safety considerations, except where a return, replacement, or refund is required by applicable law.

• Products that have been sprayed, altered, or damaged after delivery may not qualify for a standard change-of-mind return.

• Original delivery charges may be non-refundable for eligible change-of-mind returns, where permitted by law.

• Return shipping costs may be the customer's responsibility for eligible change-of-mind returns, where permitted by law.

• Prior authorization is required for standard returns. Please wait for our instructions before sending a product back.

• These conditions do not restrict your rights in cases involving defective, damaged, incorrectly supplied, or non-conforming products.

2. Return Eligibility Period

Standard return requests must be submitted within 7 days of delivery.

When contacting us, please provide:

• Your full name.

• Your order number.

• The product name.

• The reason for the return.

• Photographs or other supporting information, if requested.

We will assess your request and communicate the next steps. Requests involving defects, incorrect products, or other circumstances covered by mandatory consumer protection laws will be handled in accordance with those laws, even where a standard return period or condition would otherwise apply.

3. Incorrect or Missing Items

If you receive an incorrect product or discover that an item is missing from your order, please notify us within 48 hours of delivery by emailing customersupport@bloomscents.com.

Please include:

• Your order number.

• A description of the issue.

• Photographs of the products received.

• Photographs of the outer packaging and shipping label, where relevant.

We may request additional information reasonably necessary to investigate the matter.

If an incorrect or missing item is confirmed, we will determine the appropriate resolution in accordance with applicable law and the circumstances of the order. This may include:

• Sending the correct product.

• Sending the missing item.

• Providing a replacement.

• Issuing an applicable refund.

Where a product has been supplied incorrectly, please retain the product and packaging until our customer service team provides further instructions.

The 48-hour reporting period helps us investigate order discrepancies promptly and does not remove any mandatory rights or remedies available to consumers under applicable law.

4. Damaged or Defective Items

We take care to ensure that orders are prepared and dispatched appropriately. If your order arrives damaged or a product appears to be defective, please contact us within 48 hours of delivery at customersupport@bloomscents.com.

Please provide:

• Your order number.

• A description of the damage or defect.

• Clear photographs or videos of the affected product.

• Photographs of the product packaging and shipping parcel, where possible.

Our team will review the information and may request further details or an inspection where reasonably necessary.

Depending on the nature of the issue and applicable law, an appropriate resolution may include:

• Replacement of the affected product.

• Repair, where applicable.

• A partial refund, where appropriate.

• A full refund or another legally required remedy.

Replacement products are subject to availability. If a replacement is unavailable, we will discuss an appropriate alternative resolution in accordance with applicable law.

Please do not dispose of the damaged product or packaging until we have advised you on the next steps, unless doing so is necessary for safety reasons.

The 48-hour reporting period is intended to facilitate prompt investigation and does not exclude mandatory consumer remedies for defects or non-conformity.

5. Refunds

Where a refund is approved, it will generally be processed after the relevant return or claim has been reviewed and any necessary inspection has been completed.

For standard returns, the refund process may involve:

1. Reviewing and authorizing the return request.

2. Providing return instructions, where applicable.

3. Receiving the returned product.

4. Inspecting the product, where necessary.

5. Processing the approved refund.

Refunds will generally be issued to the original payment method unless otherwise agreed or required by applicable law.

The time required for the funds to appear in your account depends on your bank, card issuer, payment provider, or financial institution.

Where a refund or other remedy is required by applicable law, Bloom Scents will comply with the applicable requirements.

6. Shipping Costs

For eligible change-of-mind returns, and to the extent permitted by applicable law:

• Original delivery charges may be non-refundable.

• Return shipping costs may be the customer's responsibility.

• Additional delivery costs resulting from an incorrect address supplied by the customer may be charged to the customer where appropriate and lawful.

Where an item is confirmed to be defective, damaged on arrival, incorrectly supplied, or otherwise subject to a remedy under applicable law, the allocation of return shipping costs and other charges will be handled in accordance with the applicable legal requirements and circumstances of the case.

7. Products That May Not Be Eligible for Standard Returns

Due to hygiene, product-safety, and resale considerations, the following circumstances may affect eligibility for a standard change-of-mind return:

• The fragrance has been opened or used.

• The product seal has been broken, where relevant to hygiene or product integrity.

• The product has been sprayed, altered, or modified.

• The product has been damaged after delivery due to customer handling.

• Original packaging or components are missing or significantly damaged.

These restrictions apply only to the extent permitted by applicable law. They do not exclude any mandatory rights or remedies relating to manufacturing defects, non-conformity, incorrect supply, or other circumstances in which a consumer is legally entitled to a return, replacement, refund, or other remedy.

8. Taxes and Customs Duties

For international orders, additional charges may apply depending on the destination country and its laws. These charges may include:

• Customs duties.

• Import taxes.

• Customs clearance fees.

• Other governmental charges.

Unless expressly stated otherwise during checkout or required by applicable law, customers are responsible for checking the import requirements and any applicable charges in their destination country before placing an order.

Bloom Scents does not determine the amount of customs duties or import taxes imposed by foreign authorities.

9. Refused or Undeliverable Shipments

If a customer refuses delivery, provides an incorrect delivery address, or does not complete the customs or delivery procedures required for an order, the shipment may be delayed, returned to the sender, or treated as undeliverable by the relevant delivery provider.

Where permitted by applicable law, any refund may take account of reasonable, documented shipping, return, customs, or handling costs actually incurred in connection with the shipment.

If a shipment is refused because the customer does not wish to pay applicable customs duties or import charges, the refund will be assessed according to the circumstances of the order and applicable law.

No deduction will be applied where prohibited by applicable law, and this section does not limit any mandatory consumer rights.

10. Customs Clearance and Required Information

International shipments may require additional information or documentation to complete customs clearance or delivery.

Depending on the destination and the requirements of the relevant authorities or delivery provider, this may include identification details or other supporting documents.

Failure to provide required information may result in delays, additional charges, clearance issues, or return of the shipment.

Customers are responsible for providing accurate information and completing applicable customs procedures. Bloom Scents will provide reasonable assistance where appropriate, but cannot guarantee clearance timelines determined by customs authorities or delivery providers.

Any liability or refund relating to a delivery failure will be assessed in accordance with applicable law and the circumstances of the order.

11. How to Request a Return or Refund

To request a return, refund, replacement, or assistance with an order, please contact:

Email: customersupport@bloomscents.com
Phone: +971 55 808 3658

Please include the following information:

• Full name.

• Order number.

• Date of purchase or delivery.

• Product name.

• Reason for your request.

• Supporting photographs or documentation, where relevant.

Please wait for our instructions before returning a product under the standard return process.

Our customer service team will review your request and guide you through the applicable procedure.

12. Consumer Rights Under UAE Law

Bloom Scents aims to handle all customer requests fairly and transparently in accordance with applicable UAE consumer protection legislation, including Federal Law No. 15 of 2020 concerning Consumer Protection, as amended, and its applicable Executive Regulations.

Nothing in this policy is intended to exclude, restrict, or waive any mandatory consumer rights or remedies available under applicable law.

Where this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

13. Changes to This Policy

Bloom Scents may update this Refund & Returns Policy from time to time to reflect changes in its business practices, products, services, or applicable legal requirements.

Any updates will be published on this page with a revised “Last Updated” date.

We encourage customers to review this policy before placing an order.

14. Contact Us

For questions regarding returns, refunds, replacements, damaged products, incorrect orders, or this policy, please contact us using the details below.

Brand Name: Bloom Scents
Legal Company Name: Bloom Scents Perfumes Factory L.L.C.
Registered Business Address: Warehouse No. 008, Jurf Industrial 1, Ajman, United Arab Emirates
Emirate: Ajman
Country: United Arab Emirates
Customer Service and Returns Email: customersupport@bloomscents.com
Phone: +971 55 808 3658

We appreciate your trust in Bloom Scents and thank you for shopping with us.